Returns / Exchanges
No returns on customized or made-to-order pieces. Exchanges can be made within 7 days of purchase delivery. Items must be unworn, unused and in the same condition in which you received it. All tags (if applicable) must still be attached.
Our policy lasts 7 days. If 7 days have gone by since your purchase delivery, unfortunately we can’t offer you a refund (if applicable) or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Customized or made-to order pieces are ineligible for returns.
However, we strive to satisfy each and every customer. If you have any issues or concerns with your item, please reach out to us and we will do our best to ensure a satisfactory result.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please email firstname.lastname@example.org for shipping information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance as all items are over $75.00. We don’t guarantee that we will receive your returned item.